Interactive Voice Response (IVR) or self-service telephony is an incredibly cost-effective and customer-focused technology, which allows callers to dial-in and interact with an organization in an automated environment. IVR systems have become an inevitable part of the Customer Service Centers, Call Centers of companies who seeks to improve their service and reduce costs. Our IVR system enables to handle high call volumes whereas reduce human intervention on these calls.

Personal touch to the calls is possible by Customer caller id identification and interactive call handling, by detecting key pad inputs, which are customizable. Customers can be prioritized and handled quickly by the system and also allowed to reach the right agent every time.